Ontonagon County Telephone Company Hosts State Representative Matt Huuki

August 17th, 2012 | No Comments | Posted in jamadots News, News, Notices, Technology, Telephone Services
State Rep. Matt Huuki, R-Atlantic Mine (right) met with Ontonagon County Telephone Company General Manager Craig Immonen (left) and OCTC employees recently as they discussed Economic Development, Increased UP Investment, and Rural Broadband Access.

Economic Development, Increased UP Investment, Rural Broadband Access Discussed

Ontonagon, MICH – The Ontonagon County Telephone Company hosted State Representative Matt Huuki (R-Atlantic Mine) in July for a tour of their facility, a chance to meet with employees and discuss ongoing efforts to increase access to fiber optics and broadband service in rural U.P. communities.

“Providing the latest in technology to rural customers – particularly when it comes to broadband internet access –must be a central part of Michigan’s economic development plans,” said Ontonagon County Telephone Company General Manager Craig Immonen. “We were very pleased to be able to show State Representative Matt Huuki how our fiber network continues to contribute to the economic development of the region and helps to create and retain jobs.”

Despite Michigan’s difficult economic conditions, Ontonagon County Telephone Company is still making significant annual investments in technology upgrades to provide its customers with the latest in technology and high-speed internet access.

In addition, Ontonagon County Telephone Company discussed with Rep. Huuki their on-going efforts with parent company Hiawatha Communications, Inc. (Munising, MI) to develop the Peninsula Fiber Network. Headquartered in Marquette, PFN now provides in excess of 1200 route miles of fiber in the Upper Peninsula. The PFN is currently working to connect all Public Safety Answering Points (PSAP’s) in the U.P., working with wireless carriers to connect cell towers with fiber optics, and connecting U.P. health care providers.

“I want to thank Craig Immonen and all the employees at Ontonagon County Telephone Company for their hospitality – and for all they are doing to improve quality of life for U.P. communities,” said Rep. Matt Huuki. “Ontonagon County Telephone, Hiawatha Communications and PFN are wonderful examples of businesses in the U.P. that, despite adverse economic conditions, are taking pro-active steps to remain competitive. They are investing in better, faster service for their customers, significantly expanding broadband access and providing leadership in bringing and integrating the latest in technology to U.P. communities.”

 

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Duck Lake Wildfire Photos

Chris Storm, an HTC Splicing/Service Technician was in the Rainbow Lodge and east of Rainbow Lodge area near Little Lake Harbor recently after gaining special clearance to survey wildfire damage to our network. Chris sent back some photos that put the destruction in a disheartening and up-close perspective.

 


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KEEP A LANDLINE — For Peace Of Mind

May 21st, 2012 | No Comments | Posted in Telephone Services

In today’s hectic and budget conscious society, many busy on the go people and families are choosing cell phone service over landline phone service. We can understand how some believe this makes sense as it relates to convenience and “accessibility”. However, we feel we should caution you that this decision may have serious consequences in the unfortunate event of an at-home emergency, power outage, or natural disaster. After all, it’s no secret that cell phones are simply not as reliable and effective in certain emergency situations as their landline cousins and can hamper your ability to quickly get the help you need. Here are some points to consider when deciding to keep or disconnect your landline phone service:

1) When 911- emergency services are called from a landline phone within your home, the emergency dispatch center automatically receives your precise location and will be able to dispatch a fast and accurate response. This is particularly critical if you’re home alone and unable to speak to 911 due to choking, a stroke, or a heart attack. A landline phone can also be a lifesaver if a young child calls 911 and can’t provide the home’s address.

2) In instances of a power outage, you are unable to charge your cell phone. Eventually the battery will lose its charge and become useless.

3) Environmental factors can affect the operation of a cell phone and the signal it receives from and sends to the cellular tower. Natural disasters such as hurricanes, tornadoes, and ice storms can have significant effect on your cellular signal and the ability for it to be received at the tower.

4) Cell phone networks can become overwhelmed by the sheer number of individuals trying to make calls simultaneously during a disaster.

We understand your desire, perhaps even need, to maximize your ability to keep in touch while at home and away. However, for safety’s sake, we recommend that, if you are among the many who have chosen to use cellular telephone service, you also maintain landline telephone service; especially, in the beautiful, but harsh, Upper Peninsula climate.

Remember, the money you save could cost a life.

Still not convinced…watch the below news video.

~ Think you’re safe because you have your location finder services enabled on your mobile device. Take a look the following news segment on calling 9-1-1 from a cell phone versus calling 911 from a landline telephone. The news story may just surprise you.

View Source

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HCI Subsidiary Companies Involved in Nationwide Joint Call Completion Test Project

HCI subsidiary companies (HTC, OCTC, CCTC, MTC) were pleased to have been involved with the nationwide testing of telephone lines to determine the severity and extent of disconnected/never-connected calls associated with an issue known as Least Cost Routing. Click HERE to be taken to an update we posted in April about the nationwide call completion issue known as Least Cost Routing. You can also learn how you can report the issue if  you feel your calls are being affected.

More resources:

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Press Release

 

OPASTCO, Fellow Rural Telecom Associations Announce Call Completion Test Project Results

 

OPASTCO, the National Exchange Carrier Association (NECA), the National Telecommunications Cooperative Association (NTCA) and the Western Telecommunications Alliance (WTA) today released the findings of a joint call completion test project determining the frequency with which calls to rural areas are being terminated successfully.

 

05-17-12 Joint Release Call Completion Project Findings

 

The project found that call failure rates to rural areas were 13 times more than those to urban and suburban areas.  An estimated one-third of rural test calls experienced completion problems on more than 20 percent of incoming calls.  More than 7,400 test calls were made between April 9 and April 13 to 115 rural and non-rural test lines in 40 states.

“The data illustrate what rural carriers already know,” said OPASTCO President John Rose.  “The rural call completion problem remains largely unabated, and it appears this will remain the case until firm enforcement action is taken against those who perpetuate it by design or negligence.”

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U.S. Senators Send Joint Letter to FCC Chairman Genachowski on Call Completion

January 30th, 2012 | No Comments | Posted in Telephone Services

Twenty-five members of the U.S. Senate sent a joint letter Jan. 18 to FCC Chairman Julius Genachowski to reiterate the problem of voice calls failing to complete on rural networks and urge that the Commission identify the cause of these call terminations.  The signatories include Sen. Tim Johnson (D-S.D.), Sen. John Thune (R-S.D.), Sen. Kent Conrad (D-N.D.), Sen. Ben Nelson (D-Neb.), Sen. John Hoeven (R-N.D.), Sen. Jeff Merkley (D-Ore.), Sen. Richard Durbin (D-Ill.), Sen. Mark Kirk (R-Ill.), Sen. Tom Harkin (D-Iowa), Sen. Daniel Coats (R-Ind.), Sen. Charles Grassley (R-Iowa), Sen. Maria Cantwell (D-Wash.), Sen. Debbie Stabenow (D-Mich.), Sen. Bernard Sanders (I-Vt.), Sen. John Tester (D-Mont.), Sen. Max Baucus (D-Mont.), Sen. Michael Bennet (D-Colo.), Sen. Mike Crapo (R-Idaho), Sen. Patrick Leahy (D-Vt.), Sen. Mark Udall (D-Colo.), Sen. Mike Johanns (R-Neb.), Sen. Al Franken (D-Minn.), Sen. Amy Klobuchar (D-Minn.) and Sen. James Risch (R-Idaho).

Source: OPASTCO ( http://www.opastco.org/ )

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Long Distance Issues Frustrate Rural Subscribers

October 18th, 2011 | No Comments | Posted in Telephone Services

• The calling party hears ringing but the called party hears nothing

• The called party hears ringing, but only hears dead air when the called party answers

• Unusually long call set-up times, sometimes as long as 50 seconds

• One-way or poor quality, garbled voice on completed calls

• Inability to receive faxes

• Missing or altered Caller ID

Do these scenarios sound familiar? These, and hundreds of similar situations, have plagued rural America in recent months. Consumers using a variety of telephone services have had trouble reaching family members, business contacts, and even public safety officials in rural areas across the country. This is a result of call termination issues that are not caused by us (HTC / CCTC / OCTC / MTC).

How does this happen in a time when technology enables more connectivity than ever, on arguably the most reliable network in the world? The fact is most of these troubled calls never reach the public switched telephone network on the terminating end.

Research performed by industry peer companies, indicates these problems usually stem from the use of least cost routing (LCR). Long distance carriers, wireless carriers, and VoIP providers are under increasing market pressure to lower their cost of service. To reduce their terminating access expense, many of them send calls destined for rural exchanges to LCR providers. These providers offer a competitive rate but in many cases they are not properly routing the call to the terminating tandem, and are doing it the cheap way. As a result, some calls have poor call quality, and many calls are not connecting at all. Possible reasons include routing loops, congested or low quality IP routes, and improper call setup. In a routing loop, a call may be handled by several carriers or providers who hand the call back to a carrier or provider who previously carried it. In a sense, it becomes the proverbial “hot potato” that nobody wants to hold onto long enough for the call to terminate. It’s also possible for a routing loop to occur among IP routers within one provider’s network.

Other suspected reasons include LCR or nomadic VoIP providers who simply have no interest in completing calls to high cost areas. Common carriers are prohibited from such unjust and unreasonable discrimination but it remains to be seen if and how common carriage rules apply to some IP providers.

We will keep you informed as we continue to work with state and federal regulators to address and correct this problem caused by LCR providers.

Source: NECA Access

For more information on this issue we are including a recent news story that Upper Minchigans Source – TV6 recently produced relating to the issue. Our own, Craig Immonen, Ontonagon County Telephone Company General Manager was interviewed and appears in the news video.

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FCC’s Rural Call Completion Task Force to hold first workshop

October 17th, 2011 | No Comments | Posted in Notices, Telephone Services, Your Money

FCC to tackle rural phone problems

 

By Gautham Nagesh - 10/17/11 05:35 AM ET

The Federal Communications Commission’s (FCC) new Rural Call Completion Task Force will hold its first workshop to address the growing problem of delays and failures for rural phone customers on Tuesday.

The commission said last month that rural carriers reported a 2,000 percent increase in complaints between April 2010 and March regarding incoming calls that are delayed, never completed, of poor quality or lacking in caller ID information.

The commission said the problem appears to be focused in rural areas where long-distance carriers must pay charges to local phone companies to complete calls. The FCC also will vote on comprehensive reform of the intercarrier compensation system that sets those rates, along with Universal Service Fund reform at its next open meeting on Oct. 27.

The workshop is essentially divided into two panel discussions. The first will look at the possible causes of the disruptions and the resulting effects on customers. The second will discuss possible solutions such as greater information sharing among carriers, or regulatory measures. Verizon, AT&T Services, Sprint and the National Telecommunications and Cable Association will all take part in the workshop.

The workshop is only part of a busy week for FCC Chairman Julius Genachowski, who on Monday will join CTIA-The Wireless Association and Consumers Union to unveil new consumer guidelines for wireless customers at the Brookings Institution.

No details are available on the announcement, but the FCC has previously targeted wireless firms for cramming, the practice of including mystery fees in consumers’ monthly phone bills.

Brookings will also host a forum in the afternoon on wireless broadband and economic growth where experts will discuss how to leverage broadband access to spur economic growth.

Panelists include Information Technology Industry Council President Dean Garfield, Economic Policy Institute research and policy director John Irons and Georgetown University Professor of economics, business and public policy John Mayo.

On Tuesday, the Media Institute is holding its black-tie gala at the Fairmont Hotel, where the heavy hitters of the telecom policy world will mix discussions of spectrum and USF reform with cocktails and hor d’oeuvres.

Scheduled speakers include Republican FCC Commissioner Robert McDowell, Sen. Mark Warner (D-Va.) and AT&T CEO Randall Stephenson.

Also on Tuesday, Verisign, the company that manages .com and .net Web registrations, will hold a lunch event at the Newseum to discuss improving the Internet’s global infrastructure.

Several new pieces of research will be released at the event, the company says.

The event will feature a keynote discussion by author Chris Anderson and panel discussions featuring Steve Crocker, the newly appointed chairman of the Internet Corporation for Assigned Names and Numbers (ICANN) and former Rep. Rick Boucher (D-Va.), who served as chairman of the Energy and Commerce’s Communications and Technology subcommittee.

Source: The Hill

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Visual Voicemail

April 21st, 2011 | No Comments | Posted in jamadots News, Telephone Services


Turn your voicemail into an email & listen to it on any web enabled device with speakers.
Visual VoiceMail integrates seamlessly with your traditional voicemail service and provides you with another tool that will keep you connected…no matter where you are.

• Alerts you by email when a new voicemail is received
• Provides access to voicemail through any web browser
• Forwards your voicemail to any email address
• FREE to jamadots customers.

Not a jamadots internet customer? We’d love to have you as a customer. However, visual voicemail is just $1.00 /mo. for non-jamadots customers.

Visual Voicemail is incredibly convenient, super simple and allows you to manage your communications in a way never before possible. Just let us know that you would like visual voiceMail added to your account and we’ll set-up the forwarding of your voicemails to your e-mail inbox. Now you’ll receive voicemail messages in both your e-mail inbox as well as in the traditional voicemail box accessible via any touch-tone telephone.

To learn more or to subscribe to visual voicemail contact your local office.

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Michigan’s First Telephones

December 14th, 2010 | No Comments | Posted in Technology, Telephone Services

Upper Peninsula gets first telephones

Who introduced the first telephones to Michigan and the Upper Peninsula? At least five claimants have surfaced, and there could be more. Because they can’t all be right, it was important to dig deep in search of the true telephone pioneer.

The Claimants

First, Michigan Bell chose Grand Rapids as the home of Michigan’s first telephone in 1877. Second, Furman University’s history site believes Michigan’s first phone was installed in Detroit that same year. Third, a Mining Journal article selected Ontonagon County as the place, a year earlier than Grand Rapids and Detroit.

As for the U.P. milestone, there are three claimants. One, of course, is the above mentioned Ontonagon County event—after all, if it was Michigan’s first phone, it also was the U.P.’s first. However, another Mining Journal article conferred the honor on James R. Dee of Houghton who, they said, “fathered the telephone in the Upper Peninsula.” In still another story, the paper reversed itself and bestowed the honor on J.W. Spear of Marquette who also, it seemed, introduced the telephone to the U.P.

The Facts

First, according to the Michigan Bell Web site, the honor of owning Michigan’s first phone “goes to a Grand Rapids plaster company whose president was a personal friend of Alexander Graham Bell, who sent him a pair of prototype telephones.” A public demonstration was held in Grand Rapids on August 4, 1877. Within weeks, lines were installed by the Michigan Telephone and Construction Company to serve new patrons in Detroit: a pharmacy and its lab, and the Detroit Police Department.

Second, Furman University’s claim about Detroit is not documented elsewhere; it appears on a site that contributors can change existing facts and it probably refers to the above-mentioned Detroit lines built after the Grand Rapids experiment.

Next are the U.P. hopefuls, one of which claims both state and Upper Peninsula honors. A July 1917 Mining Journal article, quoting Bell Telephone News, credited well-known Marquette County merchant J.W. Spear, Jr. with introducing the phone to the peninsula with an ingenious setup. With a successful general store in Negaunee and a grocery in Marquette, he thought his apparatus might link them.

The paper said he broke out window panes in his Marquette store and his home and ran a string between the two sites. The string was tied to the small ends of lampshades in each building, attached to buttons sewn on pieces of buckskin. “That was the first telephone of the Upper Peninsula, so far as is known,” claimed the article.

There was no date given for this event, but it may have been 1877. “We talked over the string for three years, tapping on it to call the party at the other end. We used that kind of telephone until 1879, when a man from Detroit built me a private line, as I now had three stores,” Spear said.

“This line was put out of commission by a storm, and for a long time I was unable to find a man who understood telephones. At last I heard [of] James R. Dee of Houghton, so I had him come down. [In 1882], I sold out my private line of seven telephones so that I might have access to all telephones in the community.”

In all fairness, Spear’s invention was not a telephone, but an elaborate precursor of the two-cups-and-a-string devices assembled by countless tinkerers. On the other hand, Spear was the only claimant who actually made his own instrument.

The same Mining Journal that credited Spear previously had anointed James R. Dee (Spear’s telephone expert) as the “father of the telephone in the upper peninsula” in a 1917 write-up. In addition, the Portage Lake Mining Gazette of October 25, 1877 reported that Dee was “experimenting with one of Professor A. Graham Bell’s telephones between his office, Hancock, Franklin and the Douglass House,” and five months later the Gazette announced that Dee had “received his first installment of telephones…” Grand Rapids, Detroit, J.W. Spear and James Dee were too late to make the cut.

And the winner is…

So we turn to the last contender, a merchant from the tiny town of Rockland in Ontonagon County. He was Linus Stannard, who was present when Alexander Graham Bell first demonstrated his marvelous gadget.

Bell’s first success with his “harmonic telegraph” instrument occurred in June 1875 when he was able to hear the transmitted sound of a clock spring. The following March, a week after his twenty-ninth birthday, he reached a major milestone toward a real working telephone. With his assistant Thomas Watson waiting in another room—Bell with a transmitter and Watson with a receiver—Bell uttered the words revered in communications history: “Mr. Watson, come here. I want to see you.”

Three months later—June 25, 1876—Bell appeared at the Philadelphia Centennial Exposition to discuss and demonstrate his invention before a small group of about fifty people, including Brazil’s Emperor Dom Pedro, a smattering of distinguished scientists, and…Linus Stannard of tiny Rockland, Michigan. To show off the newfangled device, Bell recited a Hamlet soliloquy over a wire from a building 100 yards away. According to Robert Bruce’s Bell biography, the startled Brazilian emperor said, “My God, it talks!” (He later ordered 100 phones for his country.)

Ellis Courter, writing in Michigan Geology, a publication of the state Office of Geological Survey, described Stannard’s reaction where he “spotted a man with a tube stuck in each ear talking into a mouth piece which he held in his hand.” He questioned Bell closely: Is this real? How far can it reach? How much does it cost? Stannard imagined using the device in his Rockland store to talk with people in nearby towns. “And with this vision,” wrote Courter, “the idea of the Ontonagon Telephone Company was born.”

The late L.W. Reynolds, Jr., great-grandson of Stannard and long-time president of the Ontonagon firm, always claimed his ancestor received only the third Bell franchise in the United States. Reynolds’ daughter Julie Carroll of Appleton remembers family stories about Stannard meeting Bell at the Centennial and ordering several phones upon his return to Rockland. This squares with the 1955 Mining Journal claim that Michigan’s first telephone was installed “in Ontonagon [County] in 1876 just after the Philadelphia Centennial.”

A plaque at the Rockland History Museum cites March 1877 as the date of Stannard’s hookup, but either way, Linus Stannard appears to have received and used the first telephones in the Upper Peninsula and the state of Michigan. Several other sources confirm the fact.

How it grew

Stannard was a Connecticut native who came to Rockland in 1861 to manage a general store, which he later owned and operated until 1892, when the store and most of the town went up in flames.

A 1930 Detroit News article traced the evolution of that first Michigan phone company inspired by the “strange contraptions” that Stannard got from Bell. “Having depended on his legs and his horse to deliver messages and discuss business, Stannard was convinced the gadget was practical and would ease the life of him and his neighbors,” wrote the News.

The phones were placed in Stannard’s home and store, and in the home of Ben Chynoweth, another merchant. The exact date is unknown, but fell between Stannard’s return from Philadelphia in 1876 and the following March. The News reported that the highlight of the Rockland social season was “to gather in the Stannard and Chynoweth homes in the evening to talk back and forth over telephone.”

It was in September 1877 that Stannard, his son George, Ben Chynoweth, merchant Laurence Collins of Greenland and dock owner James Mercer of Ontonagon drew up articles of association for their telephone business (its state charter came two years later). Collins and Mercer began stringing twenty miles of wire lines on cedar poles from Rockland to Greenland to Ontonagon during the winter of 1877-78. Mercer then strung more wires on and through trees from his home to his docks on the Ontonagon River, so he could alert his Rockland agent when supplies for the mines had arrived in the harbor. Until he had the last laugh, his detractors called the tree-and-wire setup “Mercer’s Folly.”

The Detroit News story recalled how Mercer toyed with people on his phone. He once called his own house, asked for his hired hand Antoine, and began talking to him through the thin air. Antoine dropped the receiver, cried “Mon Dieu, it talks!” and tore out of the house.

Telephones soon became commercial and household necessities. Early phones were leased in pairs to subscribers who had to put up lines and poles to connect with others. Several sources point to 1879 for Marquette County’s first phone usage. In that year, W.W. Bittell strung wires and phones among eighteen subscribers, including Mining Journal offices. One report said J.C. Gerling installed the first county phones on January 27, 1879, at a powder mill between Ishpeming and Negaunee, but another story claimed that the paper’s first hookups came two years later when the office was connected with its Ishpeming correspondent.

Meanwhile, the venerable Ontonagon County Telephone Company keeps rolling. Now owned by Hiawatha Communications, Inc. of Munising, it’s still in business, 133 years after its founding in Rockland.

—Larry Chabot

Editor’s Note: Special thanks to the Ontonagon and Rockland History Museums, Ontonagon County Telephone Company, Peter White Public Library, Bell Telephone Co., Julie Carroll and Bill Chabot

Special thanks to Larry Chabot for compiling this information and for granting us permission to distribute this article.


On-demand Conference Calling Added – Excellent quality. Fantastic value.

April 13th, 2010 | No Comments | Posted in jamadots News, Telephone Services

On-demand Conferencing allows you to be available to your clients, both near and far, on your schedule or on a moments notice. Now you can stop worrying about long airline check-in lines, delayed flights and travel, leaner budgets and reduced office personnel that cause your office to be unstaffed in your absence. On-demand Conferencing is the perfect voice and web conferencing solution that allows you to place greater emphasis on satisfying client needs and less time figuring out how to further reduce your expenses.

On-demand Conferencing provides your business with a low-cost, efficient, complete solution capable of hosting up to 500 attendees with no reservations required and no time limits imposed. Simply dial the number of your virtual conference and enter your identification code. It’s that simple to access your personal, easy-to-use voice conference and web interface dashboard that is sure to enhance your business productivity.

Once you’ve entered your virtual conference room, easy-to-follow audio prompts and a suite of user friendly features let you take complete control of your conference. Use the Moderator Web Interface for even greater functionality and control of features including:

Conference Recording

Record your conversations for future review and transcriptions. Simply initiate audio recording through your phone or moderator web interface. At the end of the conference call your recording will be available in .wav audio format for download through the moderator web interface. Audio file may be easily archived or available to distribute to others via email.

Muting

Mute participants as the conversation or topic requires. You can also enable individual participants to mute themselves to minimize line static or background noise.

Dial-In or Dial-Out

Participants can easily dial in to the scheduled meeting. On-demand Conferencing also allows you to add participants to the call by dialing out during the conference.

Lock and Roll Call Conference Attendees

For enhanced security, and to prevent interruptions, you may take a participant roll call and even lock your virtual conference room once all participants are present.

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On-demand Conferencing is designed to satisfy all business sizes and call conference needs; no matter whether you conduct just a few or frequent conference calls every month.

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Contact your local office today to start taking advantage of the efficiencies and conveniences available to your business with On-demand Conferencing Services from your local telephone service provider. You may click on any of the below individual company address blocks for more On-demand Conference Calling information.

*Additional moderator account set-up fee is $5.00 per moderator. Additional recording storage time may be purchased in 4-hour blocks. Each additional 4-hour block is $4.95 per month. Toll charges for conference participants will be billed by their respective toll carriers/providers.